Virtual Doxx Security

Security Features

At Virtual Doxx, we take security very seriously.

The primary Virtual Doxx web server is located in a secure data center and supported by professionals 24x7x365.

Our data center, servers, and software are all designed to ensure the security and confidentiality of your business records:

Data Center

Located at the edge of downtown Dallas, TX
28,000 square foot facility
Staffed around the clock
Uncompromising standards for security, power supply and environmental controls
Focus on connectivity, redundancy and resilience
Unaffected by recent hurricanes

Network

Multiple carriers with diverse building entrances
Fully redundant Cisco architecture using 12008 routers and 6509 Layer3 switches
HSRP failover protection
Dual network feeds to each customer
100% Service Level Agreement

Power Systems

Leibert and Powerware UPS with 120, 208, 220VAC available
Maintainance by-pass
2400 amps DC plant
100% diesel generator backup with auto start and auto transfer switch
Generator capacity equal to building utility service
A and B DC plants totally diverse
Fuel capacity exceeds 24 hours
Fuel delivery contract with 2-hour guarantee

Environmental Controls

Constant ambient air temperature of 68F (+/- 2F)
Liebert air
Under-floor cooling
Humidity control via Liebert units

Security and Access

24x7 on-site technicians
Multiple layers of 24x7 security cameras, card readers, and key pads
Access to equipment area 24x7 via card key and key pads
Non-customers enter equipment area by escort only
All cabinets, cages, and suites are locking, with security upgrades available
Facilities are monitored with 24 hour recording and 5 day video storage

Fire Suppression Systems

Pre-action sprinkler rated for telecommunication equipment/computer room
Integrated smoke/heat detector system

Web Server

3.4ghz Pentium 4 with 3 X 200GB SATA disk drives, configured as RAID 5
Even if a disk drive fails, the server and database remain online
Online 24x7x365, except for rare, scheduled outages
A second server, located in New York, is available as a redundant backup

Database Backups

Nightly Database Backups
Copy of backup transmitted to a Server located in New York or North Carolina

Encrypted Communications

Web server has a 128-bit SSL Certificate from GeoTrust, for secure, encrypted communications

Passwords

Each User is assigned a separate UserID, with an encrypted password
Secure Logon required for access to database

Downloaded Software

All software downloaded to the PC client during installation is Signed with a Developer Certificate from Thawte/Verisign
This Certificate ensures that the software has not been tampered with and identifies Virtual Doxx, LLC as the software developer